Importance of IATA Certification on Customer Handling & Career Opportunities

Ms. Daisy Fathima, OFAA highlighted the significance of International Air Transport Association (IATA) certification in the aviation industry. The discussion focused on how IATA certification enhances customer handling practices and opens up career opportunities in various sectors of aviation. Students learned about the different IATA certification programs available and the value they add to a professional’s credentials. The session also touched on the importance of customer service excellence in aviation, emphasizing how it contributes to the overall success of airlines and other aviation-related businesses.

Grooming

In the afternoon, students participated in a grooming session, which was divided by gender. Ms. Daisy Fathima conducted the session for the female students. The focus was on personal grooming and professional appearance, which are critical aspects of working in the aviation industry. Students were guided on appropriate attire, grooming standards, and the importance of maintaining a polished and professional image. The session also included tips on how to present oneself confidently and effectively in interviews and professional settings.